All enquiries please phone: 0447 404 435 or email

Our workshop is based in the Huon Valley, Tasmania, Australia. We take great care to send the products to you as safely and quickly as possible. We offer free shipping Australia wide.

Once full payment has been received for your order, items will ship within 2-5 business days. All domestic orders are sent with Sendle. To ensure safe delivery, all orders have a tracking number and may require a signature on delivery. You will receive a notification by email with a tracking number once your order is dispatched. Delivery usually takes 5-7 business days from shipment date to arrive.

We currently do not offer international shipping.

Please ensure that the delivery details entered during checkout are correct. We can not be responsible for orders delivered to an incorrect address provided to us by you. Shipping charges will apply for orders that have to be re-sent due to incorrect details provided to us.

If you have any queries or concerns regarding the delivery of your order, please do not hesitate to get in touch.

The colours and textures shown in the photos on this website are representational only. Actual colours on finished pieces may vary from colours displayed as each piece of wood can vary.

We take great care in packaging the products as safely as possible. Each piece is bubblewrapped. In the unfortunate event where goods arrive damaged and/or faulty, please contact us within 24 hrs of the receipt of the goods.

RETURNS POLICY (excludes custom orders & engraved pieces)
Are you a little nervous purchasing online? What if the item you ordered is not what you expected? There is no need to worry. We do our very best to capture & showcase each piece at their true beauty, through close-up photos and accurate descriptions of colour, materials and sizes. However, real life touch & feel can be hard to replace and we want you to love our products as much as we do!

That’s why we offer our customers a no worries refund service.

If you are not entirely satisfied with the goods purchased, for whatever reason, you can return them to us for a refund or exchange ~ your choice! All we ask is that you inform us by email within 5 days of receiving the item and return the items within 10 working days from the date you originally received the order.

Simply return the item(s) to the address below, in unused condition and in the original, undamaged packaging (or packaging of the same quality) and we will organise a refund or exchange. Refunds will not include the original postage & handling costs. Please keep in mind that until the goods are received by us in undamaged condition, the responsibility of the goods remains with you. We therefore recommend sending all goods via Registered & Insured Post, to ensure the goods can be traced and are insured whilst in transit.

Please allow up to 5 working days from receipt by us of your returned goods for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the goods. Please note that return postage costs are the buyer’s responsibility and will be refunded only if goods are faulty or an error has been made on our part.

Items should be returned to;
Cygnet CNC Designs, PO Box 391, Cygnet, TAS 7112

Please note that custom orders and engraved pieces cannot be returned. These are made specifically for you and cannot be re-sold.

NOTE: For your security we do NOT store your credit card details on our website. All transactions are processed via PayPal (depending on your selection during checkout) so you can rest assured that your credit card details are safe. Our store’s online checkout process is secured via a Bank level security SSL certificate. This means you are able to purchase with confidence, knowing your data is transmitted safely and securely every time.